Frequently Asked Questions
The airline reimbursed me for my additional expenses and accommodation – am I still entitled to compensation?

Yes! Even if the airline provided accommodation and reimbursed you for your additional expenses, and/or provided food vouchers etc, you are still entitled to compensation under EU Regulation 261/2004 if you arrived at your destination 3 or more hours late. To check how much you can claim, use our free Compensation Calculator.

What is a disrupted flight?
A flight is considered disrupted and you can claim for compensation if:
  • The flight was delayed and was late to arrive at the destination by more than 3 hours.
  • The flight was cancelled less than 14 days before departure.
  • The air carrier refused to fly you because there were no available seats on the airplane.
Can I get compensation for COVID-19 related flight disruptions?

No. According to Regulation (EC) 261/2004, passengers are not entitled to compensation for flights that have been canceled due to travel restrictions and lockdowns announced by certain countries as the pandemic continues. The reason for the cancellation is a circumstance which is beyond the control of any airline, so no compensation is due. However, you can still claim all the other disrupted flights and get your compensation.

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